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Don’t just take our word for it

Here’s what our customers say

"Amazing video, exactly what I was after!"

Lee, Feb 2021

"Superb all round service!"

James, Feb 2021

"Perfect interpretation of the brief. Loved it!"

Lisa, Feb 2021

"Easy to use. Quick turnaround. Love it!"

Nikki, Feb 2021

"The entire process was amazing and the video was awesome!"

Frank, Feb 2021

"Very fast response! Just what we wanted!"

Sean, Feb 2021

"A great video message and I'm sure it will go down brilliantly!"

Nigel, Feb 2021

"This is brilliant. Money well spent!"

David, Feb 2021

"Incredible video and fantastic service!"

Lewis, Feb 2021

"Amazing video, exactly what I was after!"

Lee, Feb 2021

"Superb all round service!"

James, Feb 2021

"Perfect interpretation of the brief. Loved it!"

Lisa, Feb 2021

"Easy to use. Quick turnaround. Love it!"

Nikki, Feb 2021

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FAQ

Answers to common questions

General

Once your Thrillz video message has been recorded. You will receive a confirmation email and SMS. You will be able to view, download and share your video message with everyone!

Yes - you can download the video on mobile and desktop. You have a non-commercial and personal license to use it forever, subject to the Site Terms of Service.

Celebrities have seven days to complete orders. If your request isn’t completed within that period, it will expire, and the temporary hold on your debit/credit card will be released.

When you pay for a video, we will put a hold on your credit/debit card as an authorization until your order is completed. Your debit/credit card will be charged as soon as the Thrillz video is completed and sent to you. If your request is not completed, the authorization will be released, and you should see the hold removed from your credit/debit card up to seven days after the Thrillz video has expired or been declined.

Support

If you spot an error in your instructions and would like to change it, please contact the team ASAP via live chat or via e-mail. If the order has not been fulfilled by the celebrity, the team will happily amend your order.

It is our priority to ensure every customer receives their video and we try to ensure every request is completed. Celebrities have the ability to accept or reject orders but they must do so within seven days of the order being placed.

When you complete an order, the celebrity may send you a message via Direct Messaging in your customer dashboard if they need any further assistance with the order

Please email us at support@thrillz.co.uk. We will get back to you as soon as possible.

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