No, we will never process the payment until the order has been completed. When you initially book your video message a hold for the total amount is placed on your account. This is only processed and authorised once the celebrity has completed the order. If it is not completed for any reason, your money will be released back to you.

You can choose a package based on what you are after. If you want the talent to give you or someone else a shout out and the video is for personal use (including as a gift for someone) then you should select the ‘shout out’ package. If you want the talent to carry out a performance, for example, to sing a particular song, and it is still for personal use, then please select the ‘performance’ package. If you are a business and would like either of the above, then select either the ‘business shout out’ or ‘business performance’ package.

Of course, if you identify an error in your instructions or would like to change them, please contact the Thrillz support team via our live chat function or email support@thrillz.co.uk. Please note, the team will only be able to amend your booking if the celebrity has not yet completed your video request.

Of course! Head to your dashboard, then ‘completed orders’ where you will find your awesome completed videos! You can then download and share with all your family and friends!