No, we will never process the payment until the order has been completed. When you initially book your video message, a hold for the total amount is placed on your account. This is only processed and authorised once the celebrity has completed the order. If it is not completed for any reason, your money will be released back to you.

You can choose a package based on what you are after.

Shout-out: If you want the talent to give you or someone else a shout-out and the video is for personal use (including as a gift for someone) then you should select the ‘shout out’ package.

Performance package: If you want the talent to carry out a performance, for example, to sing a particular song, and it is still for personal use, then please select the ‘performance’ package.

Business shout-out: If you are a business and would like either of the above, for an endorsement or congratulate an employee then select either the ‘business shout out’ or ‘business performance’ package.

Thrillz live: Select this package to meet your favourite celebrity in real life or virtually via Zoom for up to 20 minutes.

We urge you to triple-check your instructions before placing your order. But we’re only human, so if you identify an error in your instructions or would like to change them, please contact the Thrillz support team via our email support@thrillz.co.uk. Please note, the team will only be able to amend your booking if the celebrity has not yet completed your video request and within 24-hours of your purchase.

Celebrities have seven days to complete each order from the date of your booking. Although they complete the videos much quicker. If your request isn’t completed within that period, it will expire and you will receive an email notification from Thrillz. The temporary hold charge on your debit/credit card will be released.

Of course! Head to your dashboard, then ‘completed orders’ where you will find your awesome completed videos! You can then download and share with all your family and friends.