Welcome to Thrillz, the online marketplace platform which connects celebrities with their fans through personalised videos. Before you start enjoying our platform we have to set out the rules which will govern Thrillz’ relationship with you. We have done our best to make them as easy to understand as possible but if you have any questions at all, feel free to contact us at firstname.lastname@example.org.
In these terms and conditions (together with the documents referred to in them) (the Terms), we’ll refer to our Website, which refers to all our sites located at or accessible through www.thrillz.co.uk, and our Progressive Web Application, which is accessible via our Website on desktop and mobile devices, together as our Platform. References to our Website include our owned sites, but do not include links to third-party sites, such as the sites of our partners.
These Terms govern your relationship with us when you access our Platform, so please make sure to read them carefully before you start accessing the Platform. Once you start using our Platform you are taken to have understood and accepted these Terms. These Terms will form a binding agreement between you and us so if you have any questions, please let us know.
At Thrillz, you are either a person or organization looking to purchase a personalised video directly from a celebrity, or a related service which we make available via the Platform (the Customer) or you are a celebrity providing personalised videos to Customers (the Talent). If we are talking about Customers and Talent together, we will refer to you collectively in these Terms as Users. When we talk about you as a Customer, you are a customer of the Talent, and so when you make a purchase on Thrillz, you are transacting directly with the Talent rather than with Thrillz. Thrillz is a marketplace product and so acts as an intermediary between Customers and Talent.
We refer to all videos purchased and provided using our Platform as Thrillz Videos.
We are Craw Road Limited, trading as Thrillz, a company incorporated and registered in England and Wales with company number 11657704. Our normal place of business is at 29 Finsbury Circus, Salisbury House, EC2M7AQ, London, United Kingdom (referred to as Thrillz, we, our and us). Thank you for using our service.
We may from time to time amend these Terms to ensure that we remain compliant with relevant laws and regulations or to keep up to date with improvements or changes we might make to the services and experiences we can offer to you via our Platform. If we make significant changes to these Terms or to the services within the Platform, we will let you know what these significant changes are and you may contact us at email@example.com you have queries regarding these significant changes.
We don't expect you to check these Terms every time you use our Platform but equally, we don't want to bombard you with every little update. We just ask that you check this page from time to time to take notice of any changes we have made. This is important because by continuing to use any of the Platform after changes are made, you are accepting those changes and will be bound by them.
Our Platform is structured so that you are able to access it via any compatible device of your choosing, whether on desktop, mobile or tablet.
When you reach our Platform, you can use it in the following ways:
The list above is not necessarily a complete list of the functions of the Platform and we may decide to offer additional functions, or stop providing any Platform functions, at any time.
Our Platform exists principally as a marketplace to enable Customers to purchase Thrillz Videos from Talent. We are an intermediary, facilitating transactions between our Users, and we take a commission (25%) from sales made by Talent to Customers on our Platform. We display Talent profiles to Customers, who can browse purchasing opportunities on the Platform and make Requests to Talent, and ultimately make purchases.
However, once a Request between a Customer and Talent is made and a booking process is initiated, our involvement is limited to our obligations as set out in these Terms and anything beyond these obligations is beyond our reasonable control. When a Customer makes an advanced purchase of a Thrillz Video with Talent, both parties acknowledge that they form a contract between them which Thrillz is not a party to. Thrillz cannot guarantee the performance by Talent of its obligations to provide a Thrillz Video, or that the Thrillz Video will conform to the Customer’s preferences when the Request was sent. Thrillz holds no liability to Users beyond what is stated in these Terms.
Equally, we will use our reasonable efforts to mediate resolutions to legitimate issues when they arise – for example if a Customer has paid for a Thrillz Video, but the Talent has not delivered it within agreed timeframes. Procedures for complaints and refunds are clearly set out in these Terms. If Users wish to make claims of any nature or any form of claim beyond the remit of the Thrillz complaints system, then any such claim must be made off the Platform with the relevant competent authorities. Thrillz is not and will not be at any time a party to the contract between a Customer and Talent that is concluded via the Platform (for example where a Request for a Thrillz Video is made by a User and accepted by Talent) or otherwise executed directly between Talent and a Customer during or after their use of the Platform.
To make Requests and purchase Thrillz Videos using the Platform, you will have to sign up to create an account. Before creating an account, you will be able to browse the Platform, for example reviewing Talent profiles, pricing options and packages.
You can create an account by signing in using one of the provided social media log-ins (where available) or by providing your full name; email, mobile phone number; date of birth (if you are an individual), payment card details and billing address. We require your date of birth to confirm you are legally able to use our service – you must be at least 16 years old to register with us. However, if you are under 18 years old, you will be required to confirm that you have your parent or guardian’s permission to register and in the case of Talent, upload Content to the Platform.
After registering, Users can sign into our Platform using their email address and password provided. By signing up with us you agree to any applicable terms of the service, including these Terms. We may remove any User from our Platform at any time if we determine such removal necessary. Please note that, if you are Talent, we reserve the right to temporarily remove your profile information from the Platform if we believe it is appropriate or necessary to do so (for example if it infringes someone’s intellectual property or impersonates another user).
By registering with us, you agree to provide true, accurate, current, and complete information about yourself as prompted by our registration form, as well as any other information which we reasonably request (collectively, Registration Information), and maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you do not do so or we reasonably believe that you have not done so, we have the right to suspend or terminate your Thrillz account and your use of our Platform. You agree not to create an account using a false identity or providing false information, on behalf of another person (except as outlined below for a parent or legal guardian and Organisations), or if you (and your parent or legal guardian, or an Organisation, if applicable) have previously been removed or banned from our Platform. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are responsible for all activities that occur on or in connection with your account and you agree to notify us immediately of any unauthorised access or use of your account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorised access to or use of your account.
By registering with us, you represent and warrant that:
Our Platform is only available to individuals, whether Customers or Talent, for registration. However, we may enter into commercial arrangements with management companies, managers, agencies, agents, PR managers, or other individuals or organisations working with or on behalf of Talent (each, an Organisation) to arrange for the Talent which they work with or represent (Represented Talent) to register on the Platform. Any such arrangements, including revenue share arrangements, will be subject to separate commercial terms, but any subsequent registrations with us by Represented Talent must abide at all times by these Terms. All Talent agree that no other commercial arrangements in place will reduce or negate their responsibilities and obligations under these Terms.
If you are an Organisation that would like your Represented Talent to register with us, please contact firstname.lastname@example.org
Customers may make Requests to Talent for Thrillz Videos using our Platform.
Talent owns each Thrillz Video created and provided to Customers through Thrillz, and is entirely responsible for its content. Once created via the Thrillz dashboard, the Thrillz watermark will appear on all video content on the Platform, and Talent may not remove the Thrillz watermark from the file uploaded and delivered through our Platform.
Once a Thrillz Video has been delivered to a Customer, the Customer has a limited licence to watch, use and share the video. Generally, Customers may view, access and share Thrillz Videos or other Content solely for their own personal, non-commercial, and non-promotional purposes, subject to these Terms. Customers may never sell, re-sell, or encumber the rights in any Thrillz Video. Customers may and are encouraged to share Thrillz Videos on social media platforms or send them to people by private messages for personal, non-commercial, and non-promotional purposes as set forth above. Customers are not permitted to edit any Thrillz Videos, and may never remove the Thrillz watermark from them.
Talent grants Thrillz a worldwide, non-exclusive, royalty-free, irrevocable licence (Licence) to freely use, reproduce, distribute and display each Thrillz Video for marketing and promotion of its business, including without limitation on its social media or other marketing or other commercial channels existing from time to time. Any arrangement relating to resale or further commercialisation by us of Thrillz’ Videos owned by Talent and licenced to Thrillz will require explicit written consent of the Talent and a separate legal agreement. However, it will be at Thrillz’ sole discretion if, where and/or for how long a Thrillz Video features on the Platform. For the avoidance of doubt, this Licence includes an equivalent licence of the Talent’s image as shown in the Thrillz Video for the sole purposes of using, reproducing, distributing and displaying the applicable Thrillz Videos in the manner intended by the above licence. This Licence continues perpetually including after the applicable Talent is no longer registered on the Platform, and once a Thrillz Video has been posted, we will not be required to seek Talent’s further prior consent to use it in accordance with the Licence granted. We may use clipped parts of Thrillz Videos for the purposes of creating montages or similar promotional materials for Thrillz, so long as those clipped parts do not distort or misrepresent the message being conveyed by the Talent.
In all cases, all Users may use a Thrillz Video only in accordance with these Terms. We may terminate all or part of the foregoing licenses at any time for any reason. We reserve the right to remove a Thrillz Video from our Platform at any time for any reason without any notice to you.
Other than Thrillz Videos, we unreservedly own the intellectual property rights in all other aspects of the Content and of the Platform generally.
Each Thrillz Video should follow the general directions and requests set out by the Customer in their Request (for example, ‘birthday message’, ‘get well soon’, ‘good luck’ and so on).
Talent will have sole discretion over the script and content of any Thrillz Video, except that as Talent, you agree: (i) you will use your name (please introduce yourself), the Customer’s name, and the name of any third party that the Customer identifies as a recipient (Recipient) in each Thrillz Video (if applicable), unless otherwise requested by the Customer; and (ii) you will not state in the Thrillz Video that the Thrillz Video is incomplete or cannot be completed. As Talent, your response to the Customer’s request is your responsibility and at your discretion, subject to these Terms. However, Customers are usually happiest when at least the majority of their request is followed by Talent, and where none of the content of the Request is adhered to, the User may have a right to claim a refund from you. If you complete a Thrillz Video but do not follow the general directions and requests of the Customer, we will discuss an appropriate solution with you, which may include re-doing the Thrillz Video or refunding all or part of the sums paid for it.
Talent’s contractual relationship in respect of each Thrillz Video is with the Customer, but each of the Talent and the Customer hereby appoints Thrillz to adjudicate on any disagreement and rule on what next steps should be (provided the disagreement is not suitable for referral to external legal authorities). Both Talent and Customers agree that such adjudication will be final and contractually binding.
Thrillz do not vet or verify Thrillz Videos once they have been created and uploaded by Talent. Once a Talent uploads a Thrillz Video, it is delivered straight to the Customer. As a marketplace, we are not able to moderate content in real time, but please refer to our complaints procedure if applicable.
Please note that the general principle in the vast majority of cases is that payments made when making requests are non-refundable, and not subject to any remedy if a Customer for any reason feels disappointed with the Thrillz Video which has been delivered. A Customer complaint is only valid where they can identify that there has been a material breach of these Terms in the delivery of the Thrillz Video. Customers accept that Talent retains full discretion as to the manner in which they deliver content.
Where upon investigating we determine that a refund would be an appropriate remedy, we will require that the Talent processes the refund to the Customer, which will also include any commission to be taken by Thrillz. All Talent agree that they will be required to abide by our instructions following any such adjudication, and any failure to do so will be a material breach of these terms. Notices in such complaints and adjudication processes will be sent by email.
Please refer to the section entitled ‘Interaction and Reporting’ for more information.
Customers can make Requests to Talent for Thrillz Videos using the Platform. Requests can be made by each Talent’s profile page on the Platform.
When making a Request, the Customer is prompted to provide certain additional information, asking the Talent to tailor the Thrillz Video for them, or for their nominated Recipient. The Talent will only be aware of and be able to view what you have clearly requested at this point in the process, and a Request will not be editable after it has been submitted. Provisional payment is made at the point that the Request is made via Stripe, subject to the Talent delivering the Thrillz Video to the Customer within the times specified in these Terms.
Once a Request has been made, the Talent will have up to five days (or such other time as we specify from time to time, including where we adjust this time on a case by case basis) to accept and fulfil the Request, or refuse it (the Request Period). If the Thrillz Video is not sent to the Customer within the Request Period, the order is automatically cancelled and the payment will not be processed, and the payment amount will be returned to the Customer. The payment will only be irrevocably charged to the Customer once the Talent has sent the Thrillz Video to the Customer. Once a Request has expired, it can no longer be fulfilled. The Customer may choose to re-submit it at its discretion though.
Thrillz may, if it deems it appropriate or necessary, cancel or remove a Request before the expiry of the Request Period, if for example we determine the Request to contain inappropriate or offensive content. Any User uploading anything which could in any way be determined to be offensive or inappropriate may be removed and banned from using the Platform at our discretion, and in certain circumstances may be referred to criminal authorities.
Once a Thrillz Video has been delivered, payment is released automatically to the Talent’s nominated bank account in accordance with Stripe’s standard conditions on payment processing and delivery.
Please note that if an individual Talent refuses more than 5 requests, then we reserve the right to remove the Talent from the Platform, or to make such enquiries as we deem necessary to help reduce the number of refusals by that individual Talent.
Users agree that they will act at all times in good faith towards Thrillz, and not attempt to circumvent Thrillz at any point during the booking process. We reserve the right at all times to: (1) suspend or delete a User’s account; (2) make note of the User’s actions on the User’s profile on the Platform in a manner we deem appropriate, and/or (3) take any other action as we deem appropriate in the circumstances.
All payments will be made via Stripe, our third-party payment collection agent (the Payment Service). You may use all major debit and credit cards, Apple Pay and Google Pay wallet payments and PayPal on the Payment Service. Please note that other than operating the interface in which payments are made, we do not and cannot control the operations of the Payment Service’s processing tools. You agree that all payments made on the Platform will be made via the Payment Service. Offline, cash or any other payments made not using the Payment Service are strictly prohibited and may result in your removal from the Platform.
Please note also that timings for actual distribution of payment from the Payment Service from and to Customers and Talent respectively will depend entirely on the policy and operations of the Payment Service and you should also refer to their terms and conditions before transacting on the Thrillz platform.
Customers must be legally authorised to make payments with your selected payment method. Where you believe an unauthorised payment has been made, please immediately contact your bank or other relevant authority and report this (although we cannot guarantee that your bank or other relevant authority will investigate). We will not deal with reports of unauthorised payments directly.
Talent may specify that their Thrillz Video fee will be directed to a charity of their choosing. Thrillz is not responsible for verifying the particular charity or that the funds ultimately are sent to the charity. This is the Talent’s obligation and the Talent will be subject to all applicable charities laws.
As Talent, you agree and undertake that you will:
(together, the “Talent Obligations”)
We may from time to time provide certain promotional codes to Users, for example as one-off promotions or as part of a loyalty programme. You agree that you will use promotional codes only in accordance with these Terms, or any additional terms we put in place for the relevant promotional codes.
Thrillz reserves the right to withhold or deduct credits or other features or benefits obtained through the use of a promotional code by you or any other User if we believe that the use or redemption of a promotional code was in error, fraudulent, illegal, or in violation of the terms of the promotional code or of these Terms.
If any sign on bonuses are offered to talent, these will be paid after the first successful booking above GBP 10 is completed, unless otherwise agreed with Thrillz.
Further, we may also operate referral programmes which allow you and/or the person you refer to Thrillz to be granted a benefit, which may for example include credits, discounts, or other benefits which we communicate to you from time to time. Any referral programmes, whether for Talent or new Users generally will be subject always to these Terms, and our sole discretion to revoke or amend such programmes as we see fit. If you aim to use a referral programme to circumvent our systems, or be granted disproportionate benefits, then we reserve the right to remove or suspend you from the Platform at any time without notice.
Except as expressly allowed in these Terms, you may not:
You may use the Platform only for lawful purposes and those outlined in these Terms. In particular, but without limitation, you agree not to:
We may end or suspend your rights under these Terms immediately and without notice if:
This section sets out who owns what in terms of the Platform. It also sets out how we will treat any content that you provide to us, including Requests and Thrillz Videos (the User Content), and what your obligations are in relation to that User Content.
Subject always to Talent’s ownership of Thrillz Videos in accordance with these Terms, you agree that:
You represent and warrant on an ongoing basis that you:
Our Platform enables Users to interact directly with each other once the booking process has been initiated. From time to time we may additionally make available interactive services at various stages of the booking process. All Users acknowledge and agree that they are responsible for their own interactions on the Platform. Thrillz does not directly control or fully moderate User Content in real time at the time of upload, and Users should use the reporting mechanism below to ensure that any harmful User Content (including in Requests and Thrillz Videos) is identified and addressed as efficiently as possible. Users acknowledge that Thrillz is at all times entitled and permitted to monitor and view all Users’ interactions within the Platform, including in direct messages between two or more Users through direct messaging functions.
Reporting mechanism: If you see any User Content (including in Requests or Thrillz Videos) which appears on our Platform which you find offensive, abusive or in any way inappropriate then please notify us as soon as possible. You can report any offensive, abusive or inappropriate User Content or communication between Users to us via email@example.com request that any such User Content is removed or that the User communication is investigated. One of our team will then review your report and take any action we deem appropriate.
Where such complaint or report relates to a Thrillz Video which has already been delivered and for which payment has been released, Thrillz do not offer refunds as the transaction has taken place directly between Talent and the Customer.
The Platform is provided on an "as is" basis. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the Platform, or that they will be secure, uninterrupted or free of defects.
If we choose to conduct identity verification or background checks on any User, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a User or guarantee that a User will not engage in misconduct in the future.
Your access to any of the Platform may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new functions or services. Availability of our Platform may also be interrupted in the case of events or occurrences beyond our reasonable control. We will not be liable to you if for any reason the Platform is unavailable at any time or for any period.
If you wish to terminate your account with us, you can do so at any time by emailing us at firstname.lastname@example.org requesting to delete your account, although please remember that you will not be refunded for payments already made if you choose to do so. Once your membership is cancelled, we will send you a notification to confirm that the cancellation has occurred successfully. Al2
The Platform may link to other third-party websites from which third party services can be obtained. Whilst we reasonably believe that these are reputable sources of such services, you acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of such third party services, and we do not accept any responsibility for their content, safety, practices or privacy policies. Essentially, we will do our best to ensure they are safe but you access any third party at your own risk.
We do everything we can to ensure that no part of the Platform will contain or spread any viruses or other malicious code but this section explains how you can best protect your devices.
We recommend that you ensure that equipment used to access the Platform run up-to-date anti-virus software as a precaution, and you are advised to virus-check any materials downloaded from the Platform (if applicable) and regularly check for the presence of viruses and other malicious code.
To the full extent permitted by law we exclude liability for damage or loss of any kind caused by viruses or other harmful components originating or contracted from the Platform.
Talent is not required to hold any particular insurance policies relating to its involvement with Thrillz. However, where Talent purchases applicable insurance coverage at its own discretion, Thrillz will never be a party to or affiliated to such coverage or policy.
All information published on or via the Platform is provided in good faith and for general information purpose only. We make no warranties about the completeness, reliability, or accuracy of such information. Any action you take based on such information is taken at your own risk. Where we feature promotional Content on the Platform, this does not mean that the actual Content of any Thrillz Video will correlate to it, or be similar to it.
If you have any questions or complaints about the Platform or User Content please contact us. You can contact us at email@example.com We are under a legal duty to provide a Platform that is in conformity with these Terms and have set out a summary of your key legal rights in relation to the Platform. Nothing in these Terms will affect your legal rights.
Summary of key legal rights:
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We provide the Platform for the purposes outlined in these Terms. You agree not to use any of them for any purpose not expressed or implied by these Terms, and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, or any indirect or consequential loss arising out of or in connection with these Terms.
Except as set out in the paragraph above, you accept and agree we will not be liable for any harmful effect that accessing the Platform may have on you, and you agree that you access the Platform at your own risk. To the extent permitted by applicable law, we disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of course of dealing or usage of trade.
If you wish to contact us for any reason, you can do so via firstname.lastname@example.org
Other than to provide the services provided within our Platform, we will only contact you if we make any relevant updates or changes to our services, or where you have signed up for marketing communications. You may opt out of marketing communications at any time via your settings within the Platform. The Platform may use pop-up notifications, unless you disable them. Please note though that it is not possible to disable service information or error alerts.
This section provides all of the extra terms that we have to tell you about. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may not assign or transfer any rights you may have under these Terms without our prior written approval, given at our absolute discretion.
None of the rights or obligations under these Terms are enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to these Terms.
Under these Terms, you are granted a licence only in respect of our Platform. Any payments made are in consideration for a licence to access our Platform. We retain ownership in the Platform at all times.
If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under these Terms. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.
No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by these Terms between Thrillz and the Users. All Talent Users in particular are independent contractor and in no way to be considered staff members in any way, or otherwise on Thrillz’ payroll.
Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect. Subject to any applicable law and consumer rights, these Terms are the full agreement between us and our Users. These Terms are governed by English law and the courts of England and Wales have exclusive jurisdiction.
Thrillz is a trade mark of Craw Road Limited. All Thrillz trademarks, service marks, trade names, logos, domain names, and any other features of the Thrillz brand (“Thrillz Brand Features”) are the sole property of Thrillz or its licensors. These Terms do not grant you any rights to use any Thrillz Brand Features whether for commercial or non-commercial use.